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Recover Microsoft Account

The only way to recover a Microsoft account is by contacting official support. This guide will walk you through how to do so.

  1. Create a new Microsoft account under a different email address. This will be used only to contact support.
  2. Head over to the official Microsoft support page.
  3. Click the "Contact us" button.
  4. Select the following options:
    • What are you having trouble with?: Account & Profile
    • What's the issue?: I forgot my user name or Email
    • Describe your issue: How do I recover my account?
  5. Select "See Contact Options".
  6. Select "Skip" until you get to the "Last Step" page.
  7. Select "Request a call".
danger

Do NOT mention anything about Minecraft or Mojang in your request.

tip

Once you regain access to your account, make sure to enable two-factor authentication to prevent this from happening again.

note

If none of the above steps work, you may have to create a new account and purchase Minecraft again.